Kerkeya Privacy Policy — Your information is protected

Kerkeya collects certain personal information to provide you with the best possible service. This information is collected solely to operate the platform, ensure security, and improve your experience. We never ask for more than what is necessary.

Information collected during registration and account management:

• Full name — for identity verification
• Date of birth — to verify age (18+ check)
• Mobile number & email address — for communication
• Residential address — for KYC verification
• National ID or passport number — to verify identity

Information collected automatically (during platform use):

• IP Address & Device Type
• Browser type & language settings
• Page visit time & session data
• Gaming Activity & Transaction History
• Cookies & Local Storage Data

Any information you provide on Kerkeya is used only for the stated purpose. Nothing is used beyond what is needed. All purposes are clearly listed below.

You can unsubscribe from marketing emails or messages at any time. However, important account-related communications — such as security alerts — cannot be turned off.

Kerkeya does not retain your data longer than necessary. A specific retention period is defined for each category of information.

• All data is retained for as long as the account remains active.
• Even after account closure, certain information may be retained for up to 5 years due to legal obligations.
• Financial transaction records are retained for a minimum of 7 years, in accordance with regulatory guidelines.
• Any data processed on the basis of your consent for marketing purposes will be deleted as soon as you withdraw that consent.
• Cookie data typically expires within 30 days to 1 year.

Kerkeya does not sell your data to third parties. However, certain information may be shared with trusted partners as needed to operate our services.

• Payment Providers: Information required for transaction processing is shared securely.
• Identity Verification Services: Third-party verification services may be used to complete the KYC process.
• Cloud & hosting services: Reliable cloud services are used for data storage and processing.
• Regulatory Authority: Information may be disclosed to government or regulatory authorities when required by law.
• Fraud prevention services: Specialized software is used to detect suspicious activity.

All third-party partners are required to operate under strict confidentiality agreements and may not use any information received beyond its specified purpose.

The Kerkeya website and app use several types of cookies. Cookies are small text files stored in your browser that help the platform recognize you.

• Essential cookies: Essential for login sessions and platform security. These cannot be disabled.
• Functional cookies: Helps remember your preferences and settings.
• Analytics Cookies: Used to understand how the platform is being used. These cookies collect anonymous data.
• Marketing Cookies: Used to show you ads based on your preferences. You can opt out of these.

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may cause certain features of the platform to stop working.

You have several important rights under Kerkeya's Privacy Policy. We make it easy for you to understand and exercise those rights whenever needed.

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request a correction to any information that is inaccurate or incomplete.
• Right to Erasure: You may request that your information be deleted in certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the use of your data be temporarily restricted.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.
• Right to object: You may object to your information being used for marketing purposes.
• Right to Withdraw Consent: You may withdraw your consent to any consent-based data processing at any time.

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 days.

Kerkeya's services are intended for users aged 18 and above. We do not knowingly collect information from minors.

• Age verification is mandatory at the point of registration.
• If a minor registers by mistake, their account is terminated immediately.
• If a minor's information is identified, all stored data associated with that account will be permanently deleted.

The Kerkeya platform may occasionally include links to third-party services such as payment gateways or game providers. Accessing these links will bring you under the respective third party's privacy policy.

• Kerkeya is not responsible for the privacy practices of third-party services.
• We recommend reading the privacy policy of any third-party service before using it.
• Kerkeya works exclusively with trusted, verified partners.

Kerkeya may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance via email or a platform notification.

• Continued use of the platform after any changes have taken effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request that your account be closed.
• The "Last Updated" date at the top of this page will always reflect the most recent change.

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please get in touch. Our dedicated privacy team will respond promptly.

• Email: [email protected]
• Support Portal: Platform Live Chat or Help Center
• We typically respond within 72 hours

For more details, visit our Terms and Conditions and Responsible Gaming View page.